Our Team

Tom Austin - CEO - Universal Linen

Tom Austin, CEO

Tom began his career working in the Industrial Laundry business in 1994, and has served as CEO since purchasing the Linen Service Division from Universal Uniforms, Inc. in 2002. He is responsible for setting the company’s strategic direction, maintaining the financial strength, developing the Leadership Team, Human Resource oversight, Marketing and Acquisitions.

He has lead the company in acquiring new business and building relationships with existing customers through consistent and friendly service. Under his leadership, Universal has purchased their largest competitor, managed all the land and property, and built a new state of the art laundry facility that opened in 2008. In 2012 Tom acquired American Towel and Rental Service, located in Nashville, Tennessee. American Towel and Rental Service was the perfect addition to the Universal Linen family, with small town values, and a desire to please their customers, there couldn’t be a better match. Tom led the company rebranded effort with focus and tag on “Every Piece Counts” to redefine our perception and commitment to our team members, our customers, and our community. Recently, the green movement is defining the company as one of the largest recyclers in the community. His focus is maintaining a safe, clean, work environment for our team members, as well as long term customer loyalty by delivering clean, pressed linen, towels, mats, and garments, on time and complete.

Tom graduated from Denison University in 1989 with a B.S. in Geology, and attended Graduate School at The University of Oklahoma. He remains active as a member of the Young Presidents Organization serving in a leadership capacity at the local, regional and international level and is a proud member of the International Board of Directors. He also serves as a Director and on the Executive Committee for Eclipse Bank in Louisville, a Board Member of the American Red Cross, Louisville Chapter, and serves as the Vice Chair of the Board for the Louisville Metropolitan Sewer District. Tom travels frequently and globally for YPO, and in his free time he enjoys spending time with his family, sailing on Lake Michigan and golfing.


Tom Austin - CEO - Universal Linen

Sergio Farinas, President & COO

Sergio joined the leadership team at Universal Linen Service in 2018 as Chief Operating Officer and was promoted to President in 2019.  With over 25 years of operations management experience in the automotive industry, he was able to successfully transition to the laundry industry.  Sergio has focused on creating and improving management systems and his varied background brings a new perspective to the management team.   Sergio attended the Rochester Institute of Technology and received an undergraduate and Master of Science degree in Applied Business Management.  In his spare time, he enjoys time at the lake.

Robyn Wigginton

Robyn Wigginton, Office Manager/Controller

Robyn Wigginton started with Universal Uniforms in 1989 as the Executive Assistant to the owner, Bill Tate. Robyn supported the entire Universal staff for 14 years as well as managing the marketing and telecommunication efforts. In 2002, when Tom Austin purchased the Linen Division from Bill Tate, Robyn joined Tom as the office manager. Robyn has worked for the family for 28 years, and continues to serve as office manager/controller, purchasing agent, lead on technological projects and assistant to Tom. Robyn graduated from Louisville College of Medical Careers and worked for Baptist Healthcare Organization as a medical assistant and administrative assistant before joining Universal.

Jennifer Hale

Julie Clemmons – Sales Director

Julie Clemmons has over 27 years of experience working within the healthcare marketplace in a variety of areas. Where she is recognized and respected by colleagues for her knowledge, expertise, and accomplishments. She was awarded the recognition of “Who’s Who of Professional Businesswomen” and has obtain numerous sales awards and accomplishments in her career. The areas which she has excelled in most recent years; specializing in business territory development, relationship building and mergers acquisitions. She comes to Universal Linen with over 4 years of experience in the healthcare linen industry. She is a graduate of the University of Kentucky with a Bachelor of Science in Psychology and Associates of Paralegal from Sullivan College. She is a resident of Shelby County, where she resides on a generational family farm with her husband David.

Dennis Miller

Dennis Miller, Sales

Dennis Miller began his career with Universal Uniforms, Inc. in March of 1987 as a route driver in the company’s uniform rental division. In 1992 Dennis was promoted to the position of route manager and filled that position until 2002 when Universal sold their industrial uniform division. As part of the purchase agreement Dennis transitioned over to G&K Services for a period of two years. When his non-compete agreement expired he returned to Universal in the company’s linen rental division and started his career in sales.  In 2013 Dennis was asked to transfer to Nashville Tennessee where he has worked in sales for the company’s American Towel & Linen Rental affiliate. Dennis graduated from Iroquois High School in Louisville and then graduated from the Louisville Police Academy where he served as a police officer for the Louisville Housing Police Department for several years.

Jennifer Young

Jennifer Young, Sales

Jennifer has been with ULS for over 13 years. She handles our Healthcare/Medical Sales. Her years of sales experience and knowledge of the Healthcare industry make her a great representative for ULS. Originally from Lexington, KY Jennifer is a native Kentuckian with deep ties to the Bluegrass State. She had her husband Greg reside in Louisville.

Jim Lavoie

Shane Vest, Sales

Shane joined the ULS team in 2024 as the Kentucky and Southern Indiana Food and Beverage Territory Sales Manager.  His background in the hospitality industry with 10 years of seasoned knowledge and experience under his belt, as well as a graduate of the San Diego Culinary Institute.  Shane served our country in the military for 9 years.  In his spare time, he enjoys traveling the country. 

Jim Lavoie

Chris Zale, Sales

Chris Zale brings over 25 years of extensive hospitality experience to his role as Territory Sales Manager at Universal Linen Service. With a robust background in the Detroit, Chicago, and Indianapolis markets, Chris has honed his expertise in catering to the unique needs of clients in the hospitality industry. Having spent a significant portion of his career in restaurant operations, Chris brings a deep understanding of the challenges and opportunities inherent in this fast-paced environment. Chris is enthusiastic about forging strong partnerships with clients and providing them with top-notch linen solutions that meet their specific requirements.

Karen Hill

Karen Hill, Customer Relations Manager

Karen Hill has been a part of the team at Universal since July of 2003. Karen stared in the linen industry with Spalding’s Laundry and Dry Cleaning Service in December of 1988 giving her 22 years of experience in this industry. Although Karen has worked many positions her primary focus over the past 16 years has been in customer service. Karen is in contact daily with our customers and provides vital information to our Management, Production and Sales teams. Because of her experience she does a variety of task daily such as being the first responder on the phone, to data entry and scheduling all new installs and working closely with our sales staff, to generating artwork and order all customer logo mats and garments, to setting up customers on our on-line ordering system, and communicating customer needs to our productions staff. Karen works hard daily aside Doug Ramsey and the team at Universal to provide the highest level of customer service possible to our customers as we strive for excellence daily. Karen Hill is a graduate for DuPont Manual High School and has an Associate Degree in Business Administration from Sullivan University.

 Keith Bell

Keith Bell, Accounts Receivable Supervisor

Keith Bell has been working in this industry for 40+ years and has held multiple positions within our company. He started as a Route Service Manager in the Uniform Division and was then promoted to Service Manager. After several years as a Service Manager Keith was promoted to his current position as a Accounts Receivable Supervisor. 

Brian Parker

Brian Parker, Louisville and Lodging Plant Manager

Brian truly believes the linen industry is his calling. He loves teaching people the right way to do their job by making it as easy as possible with no shortcuts. This industry has had its ups and downs for him over the past 18 years, but now feels like he has found his home. Brian has been married for seven years, and has worked with his wife for the last 16+ years.

Jennifer Hale

Tonya Long, Louisville Production Manager

Tonya has been with Universal for over 5+ years. She manages the most complex portions of our Louisville operations. Tonya has been married for over 10 years and has three sons. She likes to travel and spend time with family.